Citizen Development: what is the business case?

Citizen development refers to the practice of empowering non-technical business users to create their own applications and automate their workflows.

The citizen development can be summarized as follows:

  1. Increased productivity: By allowing business users to create their own applications, they can automate repetitive tasks and streamline their workflows, leading to increased productivity and efficiency.
  2. Improved user experience: Business users have a deep understanding of their own needs and can create applications that are tailored to their specific requirements, resulting in improved user experience.
  3. Faster time to market: Citizen development enables the rapid creation of applications, allowing organizations to quickly test and implement new ideas, leading to faster time to market.
  4. Cost savings: Citizen development can reduce the need for IT resources, resulting in cost savings for the organization.
  5. Increased innovation: By empowering business users to create their own applications, organizations can tap into the creativity and innovative ideas of their employees, leading to increased innovation.
  6. Greater agility: Citizen development allows organizations to quickly respond to changing business needs and adapt to new technologies.

Citizen development can help organizations increase productivity, improve user experience, speed up time to market, reduce costs, increase innovation, and become more agile.

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By Swatantra Kumar

Swatantra is an engineering leader with a successful record in building, nurturing, managing, and leading a multi-disciplinary, diverse, and distributed team of engineers and managers developing and delivering solutions. Professionally, he oversees solution design-development-delivery, cloud transition, IT strategies, technical and organizational leadership, TOM, IT governance, digital transformation, Innovation, stakeholder management, management consulting, and technology vision & strategy. When he's not working, he enjoys reading about and working with new technologies, and trying to get his friends to make the move to new web trends. He has written, co-written, and published many articles in international journals, on various domains/topics including Open Source, Networks, Low-Code, Mobile Technologies, and Business Intelligence. He made a proposal for an information management system at the University level during his graduation days.

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